Translator: Lang Wave When suddenly GG in 2022, the mouse actually GG first To no avail, I checked the purchase order, and the maintenance period was still in the maintenance period as of February 22, 2023, so I immediately applied for a warranty. Application process Search Meitu QQ social public account. Step into the social public account, give priority to "product service" and "self-service maintenance". Step into the maintenance webpage, and select "Apply for Warranty" first. Check the important information of the mouse in the configuration file according to the prompt information. If you apply for warranty for other Meitu products, you can check the important information of the associated products. Clicking "Next Chess" will require you to upload photos of the actual product and the audio of the mechanical failure situation. Try to make the filming clear and the description accurate, so that it is convenient for customer service personnel to operate and renew. After the configuration file is successfully checked, the customer service personnel will review all aspects. ①If the mechanical failure is described in sufficient detail and the photos and audio are easy for the customer service personnel to infer, then the review speed of the customer service personnel is very fast. I will submit it around 9 pm The application will be approved in the evening ② After the customer service personnel pass the review, you need to contact Shentong Waimai separately, and use the "transportation cost collection" method to send the mouse to the house number selected by Meitu. After delivery, go back to the configuration file to check the Shentong sales office. After the Meitu after-sales service picks up the goods, it will notify through the QQ social public account ③Meitu after-sales service will check the mouse again and confirm that there is a mechanical failure. Take out a brand new mouse, and use the QQ social public account to announce the delivery from the inspection and the old mouse to the new mouse. The distance between the ends is about 20-30 minutes, and the speed can be said to be very fast. Photo of the new mouse Although the mouse comes in a labor package without instructions and other accessories, it is very different from the color box packaging of the retail mouse. But from the appearance of the mouse, it can be seen that it is a "brand new" product. It can also be deduced from the SN code that it is a recently produced mouse. To sum up, the after-sales service of Meitu mouse is a direct replacement within the 2-year maintenance period. Generally speaking, as long as the mouse can show the purchase certificate, if there is a mechanical failure during the maintenance period, you can find an unofficial Meitu for after-sales service. It’s all about replacing a new working bag mouse. This is different from Jingdong’s self-operated takeaway boy taking a brand-new unopened color box mouse to the door for a new one, and it can’t guarantee time like Jingdong’s self-operated replacement mouse Recalculate, but continue the original maintenance time of the old mouse. The warranty process is as follows: On the 26th, a mechanical failure of the mouse was found in the afternoon, and an application was made for maintenance. In the evening, the mouse was sent through review in the afternoon. The transportation cost to and from the new mouse is paid by Meitu, and there is no need to spend extra money; the review speed of the customer service staff is fast; the web page for submitting the configuration file is simple and intuitive, and the operation is very convenient. From the discovery of the mechanical failure of the old mouse to the arrival of the new mouse, it took no more than 72 hours in total. Meitu’s unofficial maintenance service is still very fast.
(Editor：world)
